Frequently asked questions

1. How do I sign up as a Divalavie Member?

Simply register your very own Divalavie account here on our website! You will receive 10% off on all regular-priced dresses and special privileges exclusively for members. There is no expiry with this membership.


2. I'll like to purchase this dress but it's sold out!

Due to limited quantity, our designs do get sold out rather fast. So you'll need to be quick to grab it before someone else does.

However, if the item is out of stock, please add your email address to the waiting list ('notify me when available' button) so if the item is restocked/available, an automated email will be sent to your inbox immediately. Hence, do make sure that you check your mailbox & our website regularly. 


3. Is my order on its way to me?

At Divalavie, we strive to send out your beloved dresses to you as soon as we possibly can!

 

Delivery service via Singpost takes place from Mondays to Fridays excluding weekends and public holidays. Our added Courier service works daily, Mondays to Sundays.


Orders placed and paid before 9pm (GMT+8) will usually be processed on the day itself, and shipped out the next working day. All orders placed and paid after 9pm (GMT +8) will be processed on the next working day, excluding public holidays.

Kindly note that your order may arrive in separate parcels via the same shipping method you opted for. We will get in touch with you if the merchandise you have selected is currently not in stock or defected. As soon as your order is dispatched from our store, you will receive an automated email from us to
confirm that it's on its way.

You can also track your order by logging into your account.


4. What size am I?

Size guide

To guide you to get the most accurate size, you can use our sizing charts displayed on every item, we take the measurements of the dress (laying flat & unstretched).


You may measure an existing dress of yours in the same way.  

Alternatively, if you were to do an estimation, you just have to multiply the PTP - Pit to Pit  (i.e. Chest Measurements) , Waist, & Hip measurements by 2 times; it will be about the actual size that you wear.Our size XS typically fits UK size 6 to a small UK 8, size S a UK 8 to a small UK 10. Our sizes are equivalent to most boutique dress sizes. If your measurements fall in between our sizes, we recommend to take the larger size of the dress.


 

Divalavie corresponding UK dress Size Fit

UK Dress Size 6-8 8-10 10-12 12-14 14-16
Euro Dress Size 32-34 34-36 36-38 38-40 40-42
Divalavie Dress Size XS S M L XL

 

Our size XS typically fits UK size 6 to a small UK 8, size S a UK 8 to a small UK 10. Our sizes are equivalent to most boutique dress sizes.


5. How often are Divalavie New Launches?

We bring you new arrivals weekly, typically every Thursday or Friday night at 10pm!

See you all then, and Happy Shopping!